Healthcare RAG assistant
HelixGuide: an AI assistant for genomic reports
- Challenge
- Specialists at a B2B genomic testing lab spent their days explaining finished reports to patients, clinicians and partners.
- What Lightrains built
- A report-scoped RAG assistant that answers from the user’s own report and approved content, cites the pages it used and routes clinical questions to a specialist.
- Outcome
- Routine questions are answered at the point of confusion instead of in a ticket queue, and the lab takes on new partners without hiring a specialist for each.
How an answer is built
- Report ingest A PDF upload, or a structured export from the lab portal or API
- Scoped extraction Only the report sections the question needs
- Knowledge retrieval Approved medical context, checked against policy
- Grounded response Report evidence plus approved context, with the sources attached
Questions that need clinical judgment, touch sensitive topics or fail a confidence check go to a specialist, with the conversation attached.
- RAG
- PDF and API ingest
- Audit trails
- REST API